This guide covers everything you need to access TradeLocker. The fastest way in is the one-click login in your Upcomers dashboard - one button, no credentials to copy, no server to select. If you're logging in on the TradeLocker mobile app, or the one-click login isn't working in your browser, we'll also show you where to find your login credentials and how to sign in manually without the usual mistakes (wrong server, extra spaces). Further down, you'll find fixes for the most common issues traders run into - missing credentials, invalid logins, platform freezing, and trading errors with unsupported instruments (such as XAUUSD.PRO). If anything still doesn't work after following the steps, our support team is ready to assist you.
OPTION 1 - Easiest way how to login to Tradelocker
To get into your TradeLocker account instantly, you need to first login to our Upcomers Dashboard
After logging in, navigate to Account Overview.
Then, click on the "Account dashboard" button for the account you want to log in.
After clicking on "Account dashboard," you will see a "One-Click Login". It will get you straight to TradeLocker, instantly logged in, and ready to trade.
OPTION 2 – Log In Manually With Your Credentials
The one-click login above is the fastest way in, but there are still situations where you might need your actual credentials:
You're logging in on the TradeLocker mobile app
You're connecting a third-party tool (trade copier, journaling app, etc.)
The one-click login isn't working in your browser (pop-up blocker, cookies)
STEP 1 - Open your dashboard
Log in to your Upcomers dashboard.
Step 2 - Open the account dashboard
On the "Account overview" page, click "Account dashboard" on the account you want credentials for.
Step 3 - Open your TradeLocker credentials
Click the Key Icon below the TradeLocker account.
Step 4 - Copy your credentials
Copy the login email, password, and server using the Copy buttons - don't type them by hand (typos, wrong casing, and accidental spaces are the most common cause of failed logins).
Step 5 – Log in to TradeLocker
Visit the TradeLocker platform (or the mobile app) and paste your credentials.
Before you hit "Login", double-check:
✔ Environment: DEMO - never LIVE
✔ Server: UPCOMS
✔ No extra spaces at the beginning or end of your credentials
⚠️ Important: log in with the same login email as in your credentials, not the email you registered with at Upcomers.
Most Common TradeLocker Issues (and How to Fix Them)
Below are the issues traders encounter most often when accessing or using TradeLocker - along with the exact steps to resolve them quickly.
1. “I paid, but I don’t see my TradeLocker credentials”
This happens when the platform needs a few extra minutes to generate your account and sync it with TradeLocker.
How long does it take?
After purchase: typically 2–5 minutes
After advancing to another phase: up to 24 hours (credentials for the new phase must be generated by the backend process)
If your credentials do not appear:
Refresh your dashboard
Wait 5–10 minutes
Check your email for account creation notifications
If still missing after:
10 minutes (after payment), or
24 hours (after passing a phase),
please contact support.
2. “I can’t log in even though I’m using the correct credentials”
This is one of the most common support requests - and in most cases credentials are correct, but the login settings are not.
Troubleshooting Checklist (follow in order):
1. Are you using the correct server?
95% of login failures happen because the trader selected LIVE instead of DEMO.
Upcomers accounts always use:
✔ TradeLocker – DEMO
✘ Not LIVE
Our Tradelocker server is UPCOMS.
2. Are you copying credentials using the “Copy” button?
Typing by hand often causes:
missing characters
wrong casing
accidental spaces
Use copy–paste only from your dashboard:
3. Check for invisible spaces
The most common copy/paste issue is:
space at the beginning
space at the end
Delete any extra whitespace manually.
4. Try a different browser
Chrome, Safari, Firefox may behave differently depending on cached data.
5. Try Incognito / Private mode
This bypasses stored cookies that may cause login problems.
6. Clear browser cache
Corrupted cache is a frequent cause of failed logins.
7. Try the TradeLocker mobile app
If the browser login fails but the app works, the issue is local to the browser.
If none of these steps help, contact support so we can verify whether new credentials need to be generated.
3. TradeLocker freezing, lagging, or running slowly
This usually occurs due to device load, browser resources, or connectivity issues.
What to do:
Restart the platform (close the tab/app fully and reopen)
Check your internet connection
unstable WiFi often causes freezing
Close other apps and browser tabs
TradeLocker is resource-intensiveTry the web version if you are using the app
Or vice versa – switch to whichever runs smootherRestart your device
If the issue continues for more than 30 minutes, contact support — we’ll check server-side performance.
4. “Invalid credentials” or “Credentials expired”
Your previously working login may stop working for several reasons.
Possible causes:
The account was breached
What to do:
Check your dashboard for the current active account
Verify whether you advanced to a new phase
Look for new credentials - each phase has its own login
If the challenge ended or was breached, credentials become invalid automatically
If nothing changed but the login stopped working, contact support and we will regenerate your credentials
5. “How long does it take to receive new credentials?”
After purchasing a challenge:
2–5 minutes, usually instantly.
After passing a phase:
Up to 24 hours — the backend creates a new funded/evaluation stage and TradeLocker credentials must be synced.
If it takes longer:
Please contact support. We can manually push the creation of credentials.
6. Mistakenly trying to trade unsupported symbols (XAUUSD vs XAUUSD.PRO)
A common issue is selecting XAUUSD.PRO, which Upcomers does not support.
TradeLocker shows all kinds of symbols, even ones unavailable for your account type.
Solution:
Always choose:
✔ XAUUSD
Not:
✘ XAUUSD.PRO
The .PRO version will always return an error or you won't be able to open a trade.
7. Still having issues?
If the problem persists after following the steps above, contact support and include:
Your account ID
Screenshot of the issue
Whether you use web or mobile
Whether the issue is continuous or intermittent
This helps our team solve the problem much faster.
8. “I passed the challenge — do I get new TradeLocker credentials?”
No. Your TradeLocker login remains exactly the same when you move from the Challenge Phase to the Funded Phase. You do not need to log out, switch accounts, or request new credentials.
However, after you pass the challenge, there is a short mandatory activation process during which you cannot trade. This is expected and completely normal.
Here is what happens step by step:
KYC verification – if not completed earlier, you must verify your identity.
Signing the Trader Agreement – one-time signing; required before funded trading can start.
Strategy Compliance Check – your evaluation performance is reviewed by the risk team.
During this period, your dashboard will show the status: “Awaiting admin approval”.
While this status is active:
Your credentials still work
You can log into TradeLocker
But you cannot place trades — the account is temporarily locked for review
This review typically takes up to 24 hours, after which:
Your account switches to Funded
Trading is fully enabled again
You receive an email notification confirming activation
If the review takes longer than 24 hours, feel free to reach out to support on [email protected] and we will check the status for you.