⚠️Platform 5 Symbol Update, Please Trade Only .PRO Symbols
We’re happy to share a positive update regarding Platform 5. We have rolled out several improvements and expanded the available instruments.
What’s new on Platform 5
Multiple new .PRO symbols added
Expanded tradable instruments (crypto, exotic and minor pairs, stocks)
Execution improvements
Spread improvements
SL and TP should now work correctly
Important, trade only .PRO symbols on Platform 5
On Platform 5, please make sure you open trades only on symbols ending with .PRO.
Older symbols marked with # are inactive and will be removed, so they should not be used.
Platform 5 Overview
To start trading with your Upcomers challenge account on Platform 5, you’ll need to download and install Platform 5, the software where you’ll access your trading dashboard, place trades and manage positions.
Follow these simple steps to get started:
1️⃣ Download Platform 5
Choose the version that matches your device:
Windows: Download for Windows
macOS: Download for macOS
Android: Download on Google Play
Tip: If you’re using a mobile device, make sure to download the official app from your app store.
2️⃣ Install the platform
Run the installation file and follow the on-screen instructions.
The process takes only a few moments.
3️⃣ Log in to your account
Once installed, open Platform 5 and log in using the credentials you can view in your account dashboard after purchasing your challenge or when entering the funded stage.
Server: You’ll find the correct server name in your Upcomers Dashboard
Login: Your account number
Password: The password provided in your Dashboard or confirmation email
4️⃣ Start trading
After logging in, you’ll see your account balance, charts and instruments list.
You’re now ready to trade directly from Platform 5.
⚠️ VERY IMPORTANT: Your account number may change
When you pass your Challenge and move to the Funded stage, the system creates a new funded account with a new account number. This means:
Your old challenge account number will no longer work
Your new funded credentials appear in the Dashboard automatically
If you try to log in using the challenge account after switching to funded → Platform 5 will show “Invalid account”
Always use the latest credentials displayed in your dashboard for the account in your current phase.
Troubleshooting: Most Common Platform 5 Login Issues
1. Wrong server selected
This is the #1 mistake.
Traders often:
type “Upcomers”
choose a random server
use a server they remember from a previous challenge
Solution:
Open Dashboard → copy the server exactly → paste into Platform 5.
Do NOT type it manually.
2. Wrong or outdated account number
Passing the challenge creates a new funded account number.
Old numbers stop working.
👉 Solution:
Use the newest number shown in your Dashboard for the account in your current phase.
3. Wrong password (or trailing space)
Copying manually often causes:
extra space (before/after)
wrong character
capital letter mistakes
👉 Solution:
Always use the Copy button and paste.
If login fails - remove any invisible spaces.
4. Credentials not showing yet
Sometimes the account backend needs a moment to sync.
Typical timing:
After purchase → 2–5 minutes
After moving to next phase → up to 24 hours
If missing longer than this, contact support on [email protected]
5. Server not loading or login stuck
Usually caused by:
unstable internet
VPN
outdated app version
👉 Solution:
Restart the app
Turn off VPN
Try another network
Update Platform 5
If none of these steps help, please contact our support team [email protected] - we will check your account configuration and regenerate credentials if needed.