If your dashboard isn't showing your latest trades or the numbers don't look right, this guide will help you figure out what's going on and how to fix it.
Step 1: Use the Refresh button in your dashboard
Before anything else, look for the Refresh button located at the top of your dashboard, right next to the "Last Updated" timestamp. Click it. In most cases, this is all you need to do. The dashboard will pull the latest data and update everything within a few seconds. If the timestamp updates but your data still looks wrong, move to Step 2.
Step 2: Check the sync delay
The dashboard has a standard delay of 15 to 30 minutes behind your live trading platform. If you just closed a trade, give it up to 30 minutes before checking. This delay does not affect your actual trade execution, data accuracy, or profit calculation.
Your trades are recorded correctly in real time on the platform side.
Step 3: Hard refresh your browser
Sometimes your browser is showing cached (old) data. Try the following:
Press Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac to force a full page reload. If that doesn't help, clear your browser cache and try again. Try a different browser entirely (Chrome, Firefox, Edge). If you're on mobile, close the app completely and reopen it.
Step 4: Understand the timezone
This is one of the most common sources of confusion. The dashboard displays all data in UTC (Coordinated Universal Time). Your trading day starts and ends at 00:00 UTC.
If you're trading from a different timezone, your local day and your dashboard day are not the same.
Example: If you are in the CET timezone (UTC+1) and you place a trade at 11:30 PM local time, that trade is recorded as the next day in UTC. So a trade you made on "Monday night" may show as "Tuesday" in your dashboard.
This is not a bug. It's how the system tracks trading days globally across all timezones.
Step 5: Why your trading days count might look wrong
A trading day is only counted when at least one trade is opened AND closed within the same UTC day. Open positions that carry over midnight UTC do not count as a trading day until they are closed.
Example: You trade 7 days in a row, but on 3 of those days you only held open positions without closing any. Your dashboard will show 4 trading days, not 7.
If your trading days count doesn't match what you expect, check whether all trades were fully closed (not just opened) on those days.
Step 6: When to contact support
If your dashboard still doesn't match your trading platform after 2 hours, something may need to be looked at on our end. Contact our support team and include the following:
A screenshot of your dashboard showing the incorrect data. A screenshot from your trading platform (TradeLocker or MT5) showing your trade history. The date, time, and instrument of the specific trade that isn't showing (in UTC if possible). Your Account ID.
This helps our team locate the issue immediately without back-and-forth.
Quick summary
Hit the Refresh button in your dashboard first, it solves most issues instantly. Data delay up to 30 minutes is normal. Dashboard runs on UTC, not your local timezone.
Trading days only count when a trade is closed within that UTC day. Hard refresh or clear cache fixes most display issues. If nothing updates after 2 hours, contact support with screenshots.