If you’ve successfully closed a trade on your platform but it isn’t yet visible in your dashboard, don’t worry your trade has been recorded correctly. What you’re seeing is the result of a temporary synchronization delay between the trading platform and the dashboard display.
This minor latency can occasionally occur during periods of high trading activity, when the system processes a larger number of trades simultaneously. While this may cause a short delay in how results appear on your dashboard, it does not affect your actual trade execution, data accuracy, or profit calculation in any way.
Our development division monitors synchronization in real time and is automatically notified when delays appear. These updates are typically resolved quickly, and your dashboard should refresh to show the correct data shortly after.
At Upcomers, we hold both our traders and our systems to the same high standards, precision, speed, and consistency. Our goal is to ensure your trading performance is always reflected accurately and seamlessly across all platforms.
If the data on your dashboard doesn’t update within a reasonable time, please contact our Support Team and provide your account details. We’ll review the synchronization logs immediately and make sure your results are displayed correctly.