Payout Processing Fees

Here's the honest truth.

Our bank has explicitly advised us to avoid purchasing cryptocurrency, and we strictly respect this guidance to maintain our banking relationship. Losing our bank would mean losing the ability to pay traders reliably, and that's not a risk we're willing to take.

This means we don't use any external providers to acquire crypto. We only pay out cryptocurrency that we receive directly from customers who pay for their challenges with crypto.

Here's the problem:

the vast majority of our traders pay with card but request crypto payouts. The crypto coming in simply cannot cover the payout demand.

The higher fee helps us balance this limited supply with high demand.

We're also based in Dubai, which has some of the strictest crypto regulations in the world through VARA (Virtual Assets Regulatory Authority). Every crypto payout requires:

These aren't hidden profit margins. They're real costs we have to cover to offer crypto payouts legally and safely.

We're actively working on compliant solutions for crypto acquisition that satisfy both regulatory requirements and our banking partners. Once we have this sorted, we'll be able to reduce the fee.

Until then, this is the reality we're operating in.

Every trader who pays for their challenge with cryptocurrency directly helps us maintain crypto payouts as an option. More crypto in means more crypto we can pay out.

If you have the choice and crypto works for you, paying with crypto genuinely makes a difference for the whole community.

If you want to keep more of your profits, bank transfer is the smarter choice right now. Lower fees, faster processing, no complications.

We're not trying to push you either way. We just want you to have all the information

so you can decide what works best for you.

Sometimes a payout can be returned to us. This can happen for several reasons, such as incorrect bank details, the receiving bank rejecting the transfer, account restrictions on the recipient's side, or other banking issues beyond our control.

If this happens to you, don't worry. We take care of every single returned payout.

As soon as we receive confirmation from the bank that the funds have been returned to us, we will reach out to you and arrange the payout again as quickly as possible. In most cases, we reprocess it immediately after receiving the confirmation.

Returned payouts are subject to a $25 reprocessing fee. This fee covers the operational costs of handling the return, including bank charges, administrative processing, and sending the payout again.

This is not a penalty and we do not profit from this fee. It simply covers the real cost of processing the same payout twice.

Contact our support team at [email protected] and let us know what happened. If possible, include any information from your bank about why the transfer was rejected.

We will then verify on our end whether the funds have been returned, and once confirmed, we will reprocess your payout to the correct details as soon as possible.

Double check your bank details before submitting a payout request. Make sure your name on the bank account matches the name on your Upcomers account. If you are unsure whether your bank accepts transfers from UAE-based companies, check with your bank first.

A little extra care before submitting saves time and avoids the reprocessing fee for everyone.