Resolution Summary
The MT5 service disruption has been fully resolved. all affected accounts have been successfully migrated to our brand-new MT5 server under Upcomers Ltd.
we want to sincerely thank you for your patience, trust, and support during this unexpected transition. We know it wasn't easy, and we truly appreciate how calmly you handled it.
What Happened
On January 20, 2026, our external provider experienced technical issues that caused a critical service disruption affecting all MT5 trading accounts.
this resulted in unexpected account behavior, including false breach notifications and unauthorized position openings for some traders.
What We Did
Our team worked around the clock to resolve this issue. rather than simply restoring the old system, we used this as an opportunity to migrate to our own infrastructure, giving you a better trading environment going forward.
Completed actions:
Identified the root cause of the incident
Assessed the full impact on all affected accounts
Migrated all accounts to our new MT5 server (Upcomers Ltd.)
Restored all trading functionality
Compensation process initiated
Your New MT5 Server
All former MT5 accounts are now running on our own MT5 infrastructure. here's what this means for you:
Feature | Details |
Server | Upcomers Ltd. (our own infrastructure) |
Stability | Significantly improved reliability |
Leverage | Up to 1:100 |
Symbols | Up to 1,300 tradable instruments |
Performance | Enhanced long-term trading conditions |
What You Need To Do
Log in with your new credentials:
Go to your Upcomers dashboard
Your new MT5 login credentials are now visible in your account section
Download MT5 if you haven't already
Log in and continue trading as usual
your trading history and account progress have been fully preserved.
Compensation
If your account was affected by the disruption (false breaches, unauthorized trades, or other issues caused by the incident), please reach out to our support team. we're reviewing each case individually and will work with you to make it right.
How to request compensation:
Contact us via email at [email protected] or through chat with your account details and a brief description of what happened.
please note that response times may be slightly longer than usual due to the high volume of inquiries. our entire support team is fully briefed on this situation, ready to help, and more than happy to resolve your case as quickly as possible.
we appreciate your patience and understanding.
Questions?
Contact our support team at [email protected] or via chat.
we're excited about this new chapter and confident that this move sets the
foundation for the best trading environment we've ever offered. Thank you for being part of Upcomers.
This article was last updated on January 21, 2026 following the successful completion of the migration.