How it works
When you submit a withdrawal request, your account is paused until the review is complete. During this time, you won't be able to open or close trades.
Once our Risk team makes a decision, your account becomes active again and you can continue trading normally.
Why we do this
The pause protects both you and us. Our Risk team needs to review your account without the balance changing mid-review. This ensures everything is processed accurately and fairly.
The process
You request a withdrawal
Account is paused automatically
Risk team reviews your request
Decision is made (approved, partially approved, or declined)
Account is active again
How long does the review take?
Review times vary depending on account activity and withdrawal amount. We don't provide specific timelines, but our team works to process requests as quickly as possible.
You'll receive an email notification once a decision has been made.
Questions?
If you have concerns about your withdrawal or account status, reach out to support and we'll help you.