Withdrawal review takes up to 48 hours. After approval and submission of your payout details, Finance processes the payment within 24 hours. Delivery then depends on your payment method, so these are separate stages.
1. Withdrawal review
The Risk Team checks your request and account requirements. “Awaiting Withdrawal Approval” means this review is in progress. Trading is temporarily frozen until the withdrawal is approved or declined.
2. Submit your payment details
Once the withdrawal is “Approved,” open Account Settings, then Transactions, and choose bank transfer or cryptocurrency. Submit the bank or wallet details requested. The payment-processing period starts when we receive those details.
3. Payment processing and delivery
Bank transfer: allow 2 to 5 business days after the payment is sent. Banks, international payment routes, weekends and holidays can affect delivery.
Cryptocurrency: after the transaction is sent to the blockchain, confirmation usually takes 10 minutes to 2 hours, depending on the network.
“Awaiting payout Approval” means Finance is reviewing the payment. “Success” means it has been sent from our side; it does not necessarily mean it has arrived in your bank or wallet.
Weekend crypto requests may be sent on Monday. Check the stage shown in your dashboard when estimating arrival.
What if my payout is taking longer?
If the status is still “Approved,” check that you submitted your payout-method details.
If review exceeds 48 hours, or your crypto payout exceeds 36 hours after you submitted its details, contact support for a status check. Weekend processing can affect crypto timing.
If a bank transfer has not arrived 5 business days after it was sent, ask your bank to check for an incoming transfer, then contact us.
For a missing crypto payment marked “Success,” ask support for the transaction hash (TXID).
Include your Account ID and payout ID so we can locate the payment.
For detailed status explanations, bank-transfer checks and returned payments, see the full payout processing guide.
Still need help?
Contact us in chat or email [email protected].